Refund Policy

Last Updated: 02.06.2025

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1. Introduction

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At Sensory Den, we strive to provide high-quality sensory equipment and installations. If you are not satisfied with your purchase, we offer refunds in accordance with Irish consumer protection laws.

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2. Eligibility for Refunds

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Refunds are available under the following conditions:

• The product is faulty or defective upon delivery.

• The product is unused and in its original packaging (for non-custom items).

• The refund request is made within 30 days of purchase.

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3. Non-Refundable Items

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The following items are not eligible for refunds:

• Custom-designed sensory rooms or equipment tailored to specific customer needs.

• Products that have been installed, used, or modified after delivery.

• Items damaged due to misuse or improper handling.

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4. Refund Process

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To request a refund:

• Contact us at sensorydenireland@gmail.com with proof of purchase.

• Provide details and images of the issue (if applicable).

• Return the item to our designated address.

• Upon inspection, we will process the refund within 14 days.

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5. Faulty or Damaged Goods

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• If an item is faulty, you have the right to a repair, replacement, or refund under Irish consumer law. We will cover return shipping costs for defective products.

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6. Contact Us

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For refund inquiries, please reach out to:
Email: sensorydenireland@gmail.com