
Refund Policy
Refund Policy
Last Updated: 02.06.2025
1. Introduction
At Sensory Den, we strive to provide high-quality sensory equipment and installations. If you are not satisfied with your purchase, we offer refunds in accordance with Irish consumer protection laws.
2. Eligibility for Refunds
Refunds are available under the following conditions:
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The product is faulty or defective upon delivery.
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The product is unused and in its original packaging (for non-custom items).
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The refund request is made within 30 days of purchase.
3. Non-Refundable Items
The following items are not eligible for refunds:
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Custom-designed sensory rooms or equipment tailored to specific customer needs.
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Products that have been installed, used, or modified after delivery.
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Items damaged due to misuse or improper handling.
4. Refund Process
To request a refund:
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Contact us at sensorydenireland@gmail.com with proof of purchase.
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Provide details and images of the issue (if applicable).
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Return the item to our designated address.
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Upon inspection, we will process the refund within 14 days.
5. Faulty or Damaged Goods
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If an item is faulty, you have the right to a repair, replacement, or refund under Irish consumer law. We will cover return shipping costs for defective products.
6. Contact Us
For refund inquiries, please reach out to:
Email: sensorydenireland@gmail.com